Terms of service


Your access to and use of this page and all purchases you make through this page are subject to the following terms and conditions and all applicable laws. These terms and conditions are subject to change at any time without notice.








Carex Herbal Products and Cosmetics Industry. Trade Ltd. Sti.

FSM Mahallesi Poligon Cad. No 8, BUYAKA C TOWER – FLOOR 8 34771 Umraniye/Istanbul/Turkey

Tax Office: Sarigazi

Tax Number: 2030303421

Trade Registry Number: 772597

Phone: (216) 527 3922 Fax: (216) 527 7406

Web Address: tr.bionnex.com

E-mail: info@bionnex.com



Name / Surname, if any, title, address, telephone and e-mail information are considered correct as the information you provide during membership at tr.bionnex.com.



The subject of this contract is the Law No. 6502 on the Protection of Consumers regarding the sale and delivery of the goods/services that the Buyer has ordered electronically from the Seller's tr.bionnex.com website, which has the qualifications mentioned in the contract and whose sales price is also specified in the contract. It is the determination of the rights and obligations of the parties in accordance with the provisions of the Regulation on Implementation Principles and Procedures of Distance Contracts. The buyer, the basic characteristics of the goods / services subject to sale, the sales price, payment method, delivery conditions, etc. It accepts and declares that it has knowledge of all preliminary information and the right of withdrawal regarding the goods/services subject to sale, confirms this preliminary information electronically and then orders the goods/services in accordance with the provisions of this contract. Preliminary information and invoice on the payment page of tr.bionnex.com are integral parts of this contract.



The contract date is the order date, which is the date the order is placed by the Buyer.



The product will be delivered to the delivery address specified by the Buyer in the "Delivery" section on the billing screen.



Delivery costs belong to the Buyer. If the Seller has declared that the delivery fee of those who shop above the amount declared on the website will be covered by him, the delivery cost belongs to the Seller. delivery; It is done as soon as possible after the stock is available and the cost of the goods is transferred to the Seller's account. The seller delivers the goods/services to the cargo within 3 (Three) working days from the order and reserves the right to extend an additional 10 (ten) days if the workflow requires. If, for any reason, the cost of goods/services is not paid or canceled in the bank records, the Seller shall be deemed to have been released from the obligation to deliver the goods/services.



The buyer shall inspect the contracted goods/services before receiving any dents, broken, torn packaging etc. damaged and defective goods / services will not be received from the cargo company. If no record is kept of the received Goods/services being damaged, the product will be deemed to be undamaged and intact. It is the Buyer's responsibility to carefully protect the goods/services after delivery. In the event that the relevant bank or financial institution fails to pay the price of the goods/services to the Seller due to the unfair or unlawful use of the Buyer's credit card after the delivery of the goods/services by unauthorized persons, which is not due to the Buyer's fault, the Buyer shall pay the goods/services 3 (Three) is obliged to send it to the Seller within days. In this case, shipping costs are the responsibility of the buyer.



The seller is responsible for the delivery of the contracted goods/services intact, complete, in accordance with the qualifications specified in the order, and with warranty documents and user manuals, if any. If the goods/services subject to the contract are to be delivered to a person/organization other than the Buyer, the Buyer is obliged to clearly state this matter and the Seller cannot be held responsible if the person/organization to be delivered does not accept the delivery. The Buyer may return the Goods/services within 14 (fourteen) days of receipt. In case of withdrawal, the seller returns the cost of goods/services within 14 (fourteen) days after the goods/services are received, provided that it also forwards the invoice. The Seller may supply the goods/services with equal quality and price to the Buyer before the expiry of the contractual performance period. If the Seller thinks that the performance of the goods/services becomes impossible in case of impossibility of performance, it shall notify the Buyer before the performance period of the contract expires. The paid price and documents, if any, are returned within 14 (fourteen) business days. Defective or damaged goods/services from the goods/services sold with the warranty certificate can be sent to the Seller for the necessary repair within the warranty conditions, in which case the delivery expenses shall be borne by the Seller. In case the Consumer misuses/makes use of the campaigns organized by the Seller, the coupons and coupon codes given and/or transmitted to the Consumer, or if the Seller abuses/makes the goodwill, the Seller shall prevent the aforementioned transactions. It will be able to carry out all the necessary transactions, including the cancellation of the sale, for the purpose. However, if the Consumer becomes enriched against the Seller's asset as a result of the contrary transaction, the Consumer shall return this enrichment to the Seller within 3 (three) working days from the date of receipt of the request by the Consumer. Otherwise, the Seller may resort to all legal and penal means for the return of this enrichment and the sanction of the Consumer. The consumer accepts, declares and undertakes in advance that he accepts the matters stated in this article and that he has no right to object.



The Type and Type, Quantity, Brand/Model, Color and Sales Price Including All Taxes of the goods/services are as stated in the information on the goods/services introduction page on the tr.bionnex.com website on the date of the invoice, which is considered an integral part of this contract.



The cash price of the goods/services is included in the invoice sent to the customer with the order.



The price of the goods/services according to the maturity date is included in the invoice sent to the customer together with the product.



It cannot be more than the interest rate determined by the Government of the Republic of Turkey and, in any case, 30%. The buyer is responsible for the bank he works with, in accordance with the provisions of Article 13.



The down payment amount of the goods/services is included in the sample invoice sent at the end of the order and the invoice sent to the customer together with the product.



If the buyer makes purchases with a credit card and in installments, the installment form chosen from the site is valid. In installment transactions, the relevant provisions of the contract signed between the Buyer and the cardholder bank are valid. The credit card payment date is determined by the terms of the contract between the bank and the Buyer. The buyer can also track the number of installments and payments from the bank statement sent by the bank.



The buyer may exercise his right of withdrawal within 14 (fourteen) days from the delivery of the contractual goods/services to himself or to the person/organization at the address indicated. In order to exercise the right of withdrawal, the Seller must be notified by fax, e-mail or (212) 325 87 87 within the same period and the goods / services must be provided on the tr.bionnex.com website within the framework of the provisions of Article 15 and which is an integral part of this contract. In accordance with the published preliminary information, it must be unused, the outer packaging is intact, the product protection tapes must not be damaged. If this right is exercised, it is obligatory to return the original invoice for the goods/services delivered to the 3rd party or the Buyer. The cost of goods/services is returned to the Buyer within 14 (fourteen) business days following the receipt of the goods/services for which the right of withdrawal is used. However, the Buyer is obliged to return the goods to the Seller within 10 (ten) days from the date of the withdrawal notification. The delivery cost of the goods/services returned due to the right of withdrawal shall be borne by the Seller. If the original invoice is not sent by the buyer, the goods/services cannot be returned. Goods/services returned without an invoice are sent back at the Buyer's expense. Apart from these, the Buyer contacts the Seller at info@bionnex.com in case of any dissatisfaction with the product he has purchased. A return is made to him by the Seller regarding the issue.



Goods/services that cannot be returned due to their nature, goods/services that deteriorate rapidly and expire, disposable goods/services, goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; In order to use the right of withdrawal for cosmetic products whose return is not suitable in terms of health and hygiene, the packaging of the goods/services must be unopened, undamaged and unused.



In the event that the buyer defaults on his credit card transactions, the cardholder will pay interest within the framework of the credit card agreement that the bank has made with him and will be liable to the bank. In this case, the relevant bank may take legal action; The Buyer may claim the costs and attorney's fees and all damages to be incurred from the Buyer, and in any case, in the event that the Buyer defaults due to its debt, the Buyer agrees to pay the Seller's loss and damage due to the delayed performance of the debt.



If the BUYER is also a consumer within the framework of the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts published in the Official Gazette dated 27.11.2014 and numbered 29188; if they wish, they can submit their applications regarding their complaints and objections in accordance with the relevant articles of the Law on the Protection of Consumers No. 6502 and the T.C. Within the monetary limits determined by the Ministry of Customs and Trade in December every year, they can make a complaint to the Arbitration Committee for Consumer Problems or the Consumer Court in the place where the consumers buy the goods / services or where they reside. In terms of BUYERS who do not have the title of consumer, legal remedies will be available within the framework of the provisions of the Turkish Commercial Code and the Code of Obligations. In the event that the order is fulfilled, the Buyer shall be deemed to have accepted all the terms of this contract.


SELLER : Carex Herbal Products and Cosmetics Industry. Trade Ltd. Sti.



Name Surname The information you provide at tr.bionnex.com during membership is considered correct.



All original content included on this page, such as written text, graphics, logos, button icons, images and software, belongs to Bionnex or its suppliers and is protected by the Republic of Turkey and international copyright laws.

offers. The content and software on this page are only allowed to be used as a shopping resource and cannot be used for any other reason. The information accessed within this site or provided by the members in accordance with the law and all elements of this site (but not limited to “Bionnex DATABASE”, “Bionnex INTERFACE”, design, text, image, html code and other codes) (All together “Bionnex”) (referred to as copyrighted works of "Bionnex") and/or licensed by "Bionnex" from a third party. Users do not have the right to resell, process, share, distribute, display or allow anyone else to access or use Bionnex's services, "Bionnex" services, "Bionnex" information and copyrighted works of "Bionnex". Users may not reproduce, process, distribute or create derivative works from the copyrighted works of "Bionnex", except as expressly permitted by "Bionnex".

“Bionnex”; "Bionnex" services, "Bionnex" information, "Bionnex" copyrighted works, "Bionnex" trademarks, "Bionnex" commercial view or other assets and information provided through this site reserves all rights.

The software and design of the tr.bionnex.com website is the property of Bionnex, and the copyright and/or other intellectual property rights regarding them are protected by the relevant laws and cannot be used, acquired or changed by the member without permission. Other companies and their products mentioned on this website are trademarks of their owners and are also protected under intellectual property rights.



The trademarks mentioned on this page are registered and unregistered trademarks of Bionnex and others in the Republic of Turkey, the USA, France and other countries. Bionnex graphics, logos, page headers, button icons, text and service names are trademarks or trade dress of Bionnex. Nothing contained in this page shall be construed as conferring any license or right to use any trademark or trade dress without the prior written consent of Bionnex or any such third parties that may own the trademarks displayed on this page. Other trademarks on this page that are not owned by Bionnex or its subsidiaries are the property of their respective owners and such owners may not be affiliated with, incorporated, affiliated with, or financed by Bionnex or its subsidiaries.



Bionnex and its affiliates respect the intellectual property rights of third parties. If you believe that your work in any way constitutes copyright infringement, please contact us at info@bionnex.com.



Bionnex and its subsidiaries strive to be as accurate and complete as possible. However, Bionnex does not warrant that the content of this page is accurate, complete, reliable, valid or error-free. Although we try to ensure the accuracy of the descriptions and prices of the products listed on this page, sometimes errors can occur and the wrong product description or wrong price may be listed for one or more products. In the event that an error is made, such as the listed price being incorrect, Bionnex will attempt to inform the customer of the correct price or product information when the order arrives. If the product information or the actual price is different from the product information and price listed on the page, the customer can cancel his order without any obligation.



The information contained in the order confirmation email does not constitute confirmation that it is in stock or otherwise available at the price or terms advertised on the page, or in any catalog or other advertisement. Bionnex reserves the right to limit the order quantity of any product and/or refrain from serving any customer without prior notice. Verification of the information provided prior to the confirmation of any order may be required.



This page is provided by Bionnex on the basis of “as is” and “as available”. Bionnex has not made any express or implied representations or warranties regarding the operation of this page or the information, content, materials or products included on the page. You expressly agree that your use of this page is at your own risk.


To the fullest extent permitted by applicable law, Bionnex disclaims all implied warranties of average quality and “all warranties, express or implied, including but not limited to fitness for a particular purpose. Bionnex shall not be liable for any damages, including but not limited to direct, indirect, incidental, punitive, or consequential damages resulting from the use of this page, and which are subject to a final judgment, except as specifically stipulated in these terms and conditions.


Some laws do not allow the limitation or exclusion of implied warranties or certain damages. If such laws apply to you, some or all of the above objections, exclusions or limitations will not apply to you and you may be granted certain additional rights. Bionnex also assumes no liability and cannot be held responsible for any damage or infection to your computer equipment or other property when accessing, using, browsing, and uploading any material, data, text, images, video or audio to this page.


Bionnex has not reviewed other pages linked to this page and cannot be held responsible for the content of off-site pages or any other pages linked to this page. Your use of linked or off-site pages is at your own risk. Linking to the homepage or other pages of Bionnex is not permitted without the prior written consent of tr.bionnex.com.



By visiting Bionnex, you accept that the laws of the Republic of Turkey will prevail in the aforementioned terms of use and in any dispute that may arise between you and Bionnex and its subsidiaries, ignoring the conflict of laws rules, and in all products you buy through this page or this page.


What personal information does en.bionnex.com collect?


As part of our service to you, we receive and store all information that you transmit to us from our website and that comes to us from your internet browser. Although the precise information we collect varies from user to user, this information includes your name, phone number, e-mail address, IP (internet protocol) addresses you use to access our page, your username and password for this page, your delivery and billing address, web browser type and version. It may contain information such as your computer and connection information, your operating system, the web addresses that transfer you to our page, and your shopping history.


You can choose not to send certain information to us. However, if you do not provide the information necessary to use some features, you may not be able to benefit from these features of our website.

Like many web pages, we also use cookies, which are called cookies, which are given to internet browsers from internet servers by combination of letters and numbers, and which are sent back to the internet server by the internet browser every time a new page is opened and to recognize the user who visits the page. If you do not want to receive these cookies from our page, you can set your browser to reject them or use another tool that will allow you to browse the internet pages anonymously.


We may obtain information about you from other sources and we add it to the information we record about you, but this does not in any case impose an obligation on us to investigate your information. For example, we occasionally receive updated shipping and address information from shipping companies. We keep this information in order to serve you better in the future.



We do not collect identifiable personal information about children we know to be under the age of 13. We believe that parents should play an important role in children's online experience and monitor their activities to ensure that online pages respect their children's privacy.



3D Secure is a secure payment system developed by card companies for the security of your online shopping. This application is called “Verified by VISA” for Visa credit cards and “SecureCode” for Mastercard credit cards. For purchases made with this method, the cardholder must approve the purchase with a special code given to him.

The information entered by the customer in order to make the payment (Example: Credit card number, security number, 3D password, etc.) is not stored by our company. This information is transferred to the contracted banks without an intermediary, encrypted with SSL-based coding.


TSL 1.0 VE SSL 3.0 256 BİT

Transport layer security (TLS) is an encryption protocol formerly called Secure Sockets Layer (SSL) that supports communication over open networks, privacy and data integrity such as the internet. In this way, your payment information is securely and completely encrypted and transmitted to the relevant bank. From the beginning to the last moment of your shopping, the security of all your information such as name, surname, credit card number is ensured.



As stated earlier, we retain the majority of the information we collect to the extent you consent, for the purpose of serving you. For example, we store your shipping address for the purpose of shipping products you purchase from us. In addition, we may collect data about service usage to improve and protect our service or for marketing activities. However, the uses stated will not reveal any of your personally identifiable information.

In an effort to provide the most up-to-date shopping opportunities, we may contact you to provide news about Bionnex products, service and events. If you do not wish to receive these e-mails, please contact us at info@bionnex.com or you can simply unsubscribe via the link in any e-mail you receive from Bionnex.


In general, we do not give any of your personally identifiable information (including your e-mail address) to another company (except our family of business and subsidiaries) unless required by law. However, we would like you to know that in some cases, we may have to disclose your identity information to third parties when required by law.


First of all, we sometimes serve other companies on our behalf; such as fulfilling orders, delivering packages, providing customer service, sending mail or e-mail, processing credit card payments, and other work-related duties; We can employ to do it. When we share your information with these companies, we will give them access to personal information so they can perform their duties, but we will not allow them to use that information for any other reason.

Second, if we sometimes feel that that user has damaged or interfered with the property of Bionnex or Other Bionnex users or others, or violates any law, regulation or our terms of use or any right or intellectual property of Bionnex, we may disclose the identity of the user (or other information we know about that person).


Thirdly, “tr.bionnex.com” all identification information in cases where the company is selling all or a significant portion of its assets, or where the company has entered into an agreement or joint venture with other companies to joint brand, common Market, or to increase the sale of Bionnex and other products and services. will be able to transfer the information it collects, including

Fourth, Bionnex may also disclose your identity information with your express consent. If we seek this consent, we will do so explicitly by stating exactly what information will be disclosed, the person to whom we wish to disclose your information, and our reasons for disclosure.