Shipping policy

Payment and Delivery

1) By Bank Transfer or EFT (Electronic Funds Transfer)
You can make any of our Akbank, Finasbank, Garanti Bank, T.Is Bank and Yapi Kredi bank accounts (TL)

2) With your credit cards on our site
You can take advantage of our online single payment to all kinds of credit cards or our  online installments from Akbank. In your online payments, the amount will be withdrawn from your credit card at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, your credit card will be refunded within 3 working days.

3) Order Price Refund 
In case of cancellation of your orders due to possible reasons; Carex Herbal Products and Cosmetics Industry. Trade Ltd. ┼×ti. will refund the product price to your account and/or credit card within three business days. However, you must report your bank account information and/or credit card information accurately and completely to our company's financial officers.┬á

4) Delivery 
We try to deliver the products you ordered to the cargo on the same day. For products that take time to deliver, the cargo delivery time is 3 working days as stated in the product details. You will be informed in case of possible delayed delivery. 
In order for the product to be delivered without delay, please state the address of your current location as the delivery address. 
Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Istanbul-based company will be sent by cargo company. After your orders are approved, they are delivered to the Cargo company at the end of 2 (two) working days at the latest. 
You can discuss different delivery terms by consulting our customer representative. In addition, cargo deliveries are only valid for Turkey

5) Payment Tracking 
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page. 
In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered.
The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred. 
We have a responsibility to the bank where we use the credit card system, as well as the customer, for the realization of the delivery. 
 Please pay attention!
Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If you think that there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company. 
After receiving the product, it is accepted that the courier company has fulfilled its duty. 
If the product is damaged: Send the report you have prepared to as soon as possible.
If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible.
If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.